Privacy Policy & Terms & Conditions

Privacy Policy

Texas Restoration Group ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website texasrestorationgroup.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on this Website; in email, text, and other electronic messages between you and this Website; through mobile and desktop applications you download from this Website; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at (512) 883-7364.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

• Information by which you may be personally identified, such as name, postal address, email address, and telephone number ("personal information");
• Information that is about you but individually does not identify you; and
• Information about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information directly from you when you provide it to us; automatically as you navigate through the site (including usage details, IP addresses, and information collected through cookies and web beacons); and from third parties such as our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website, including service request forms, booking forms, and contact forms.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website.
• Your search queries on the Website.

Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and logs.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for automatic data collection may include cookies, web beacons, and Flash cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account or service, including appointment confirmations and job status updates.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Website or any products or services we offer.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, or other sale or transfer of some or all of our assets.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

Your Rights and Choices

You have the right to access, update, or delete the personal information we have on you. If you wish to exercise these rights, please contact us at [email protected]. Regarding SMS communications, you may opt-out at any time by replying STOP to any message you receive from us. We will process your request within a reasonable timeframe and in accordance with applicable laws.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices under applicable state privacy laws.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by updating this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected] or call (512) 883-7364.

Terms & Conditions

Last Updated: February 27, 2026

Welcome to Texas Restoration Group ("Company", "we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, communications, and any content, features, or offerings (collectively, the "Services"). By using or accessing our Services, you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree to these Terms, you must not use our Services.

1. Use of Services & Eligibility

• You must be at least 18 years old and capable of entering into a binding agreement to use our Services.
• We grant you a limited, non-exclusive, non-transferable license to access and use our website.
• You agree not to use the Services in any unlawful or prohibited way.

2. Account, Registration & Security

• Provide accurate and current information when registering or submitting forms.
• You are responsible for maintaining the security of any account credentials.
• Notify us immediately of any unauthorized access or suspected breach.

3. Services, Orders & Payment

• Each restoration or remediation service will be governed by a separate written agreement or quotation.
• Payments must follow the schedule outlined in your service contract.
• Changes beyond the original scope of work require a new written agreement.

4. Intellectual Property & Content

• All website content, including text, images, logos, and graphics, is owned or licensed by Texas Restoration Group.
• You may view or print content for personal, non-commercial use only.
• Content you submit to us (such as photos or reviews) grants us permission to use it in our business operations and marketing.

5. Mobile Information & SMS Communications

By providing your phone number and checking the SMS consent box on any of our forms, you consent to receive informational and operational SMS communications from Texas Restoration Group, including appointment confirmations, job status updates, and follow-up messages. Consent is not a condition of service.

• Message & data rates may apply. Message frequency will vary.
• Reply STOP to unsubscribe at any time. Reply HELP for help.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Disclaimers & Limitation of Liability

• Our Services are provided "as is" without warranties of any kind, express or implied.
• We are not liable for indirect, incidental, special, or consequential damages.
• Our total liability to you will not exceed the amount paid to us in the past 12 months.

7. Indemnification

You agree to defend, indemnify, and hold Texas Restoration Group and its officers, directors, employees, and agents harmless from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.

8. Termination

• You may stop using our Services at any time.
• We may suspend or terminate your access with or without cause and without prior notice.
• Certain provisions survive termination, including those relating to intellectual property, disclaimers, indemnification, and limitations of liability.

9. Modifications to Terms

We reserve the right to revise these Terms at any time by updating this page. Continued use of our Services after any changes constitutes your acceptance of the new Terms.

10. Communications & Notices

By using our Services, you consent to receive communications from us electronically, including via email and SMS. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Travis County, Texas.

12. Miscellaneous

• If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• These Terms constitute the entire agreement between you and Texas Restoration Group regarding your use of our Services.
• Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Contact