Texas Restoration Group answers the most common questions Austin homeowners have about water damage restoration, mold remediation, fire restoration, storm damage repair, and professional cleaning services.
How quickly can you respond to an emergency? We respond 24/7 and are typically on-site within 59 minutes of your call throughout the Austin metro area. For water damage and fire damage, immediate response is critical to minimizing damage and preventing secondary issues like mold growth.
Does homeowners insurance cover water damage restoration? Most homeowners insurance policies cover sudden and accidental water damage from burst pipes, appliance failures, and roof leaks. Flood damage requires separate flood insurance. Gradual water damage from slow leaks may not be covered. We work directly with all major insurance carriers and provide complete claim documentation.
How long does water damage restoration take? The drying phase of water damage restoration typically takes 3-5 days depending on the extent of the damage and the materials affected. Reconstruction after drying can take additional weeks depending on the scope of repairs needed.
What is the difference between water mitigation and water restoration? Water mitigation stops the damage and dries the structure. Water restoration repairs and rebuilds damaged materials. Both phases are typically covered by homeowners insurance.
Is mold covered by homeowners insurance? Mold resulting from a covered water damage event is typically covered. Mold from long-term neglect or gradual leaks may not be covered. Flood-related mold requires separate flood insurance. Review your policy carefully.
How much does mold remediation cost in Austin? Mold remediation in Austin typically starts at $6,000-$8,000 for a standard residential project. Texas's three-entity requirement (separate MAC inspector, MRC contractor, and independent lab) adds cost compared to other states.
Do you work with insurance companies? Yes. We work directly with all major insurance carriers including State Farm, Allstate, USAA, Farmers, Nationwide, and Liberty Mutual. We provide complete documentation and advocate for your full settlement.
Are your technicians certified? Yes. Our technicians hold IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), Applied Structural Drying (ASD), and Carpet Cleaning. We are licensed by TDLR as a Mold Remediation Contractor (License RCO 1532).
Call (512) 215-8001 for answers to your specific questions or to schedule service.