Frequently Asked Questions — Restoration Services in Austin TX
Texas Restoration Group answers the most common questions Austin homeowners have about water damage restoration, mold remediation, fire restoration, storm damage repair, and professional cleaning services.
How quickly can you respond to an emergency? We respond 24/7 and are typically on-site within 59 minutes of your call throughout the Austin metro area. For water damage and fire damage, immediate response is critical to minimizing damage and preventing secondary issues like mold growth.
Does homeowners insurance cover water damage restoration? Most homeowners insurance policies cover sudden and accidental water damage from burst pipes, appliance failures, and roof leaks. Flood damage requires separate flood insurance. Gradual water damage from slow leaks may not be covered. We work directly with all major insurance carriers and provide complete claim documentation.
How long does water damage restoration take? The drying phase of water damage restoration typically takes 3-5 days depending on the extent of the damage and the materials affected. Reconstruction after drying can take additional weeks depending on the scope of repairs needed.
What is the difference between water mitigation and water restoration? Water mitigation stops the damage and dries the structure. Water restoration repairs and rebuilds damaged materials. Both phases are typically covered by homeowners insurance.
Is mold covered by homeowners insurance? Mold resulting from a covered water damage event is typically covered. Mold from long-term neglect or gradual leaks may not be covered. Flood-related mold requires separate flood insurance. Review your policy carefully.
How much does mold remediation cost in Austin? Mold remediation in Austin typically starts at $6,000-$8,000 for a standard residential project. Texas's three-entity requirement (separate MAC inspector, MRC contractor, and independent lab) adds cost compared to other states.
Do you work with insurance companies? Yes. We work directly with all major insurance carriers including State Farm, Allstate, USAA, Farmers, Nationwide, and Liberty Mutual. We provide complete documentation and advocate for your full settlement.
Are your technicians certified? TRG is an IICRC Certified Firm (Company ID 70208054) and is licensed by TDLR as a Mold Remediation Contractor (License RCO 1532). Our fire-restoration leadership holds IICRC FSRT and OCT credentials with more than 15 years of fire-restoration experience. Our team also includes ASD and health-and-safety certified technicians.
Call (512) 215-8001 for answers to your specific questions or to schedule service.
Frequently Asked Questions
- What areas does Texas Restoration Group serve?
We serve Austin and surrounding Central Texas areas including Round Rock, Cedar Park, Georgetown, Pflugerville, Kyle, Buda, and the Travis, Williamson, Hays, and Bastrop county areas.
- Are you available for emergencies outside of business hours?
Yes — we provide 24/7 emergency response, 365 days a year. Call (512) 215-8001 any time.
- How does the insurance claims process work with your company?
We work for you — not for the insurance company. We document everything with detailed photos, moisture readings, and daily progress reports. We prepare professional scopes of work and communicate with your adjuster directly, but you are always the decision-maker.
- What if my insurance claim is denied?
A denied claim is not the end of the road. Because we work for you — not for the insurance company — we will help you understand exactly why the claim was denied and what your options are. We also offer flexible financing through Acorn Finance.
- How long does the water damage drying process take?
Most water damage drying projects take 3–5 days, though this depends on the severity of the damage, the materials affected, and environmental conditions. Our technicians return daily to take moisture readings until the established drying goal is met.
- How do I know the mold is actually gone after remediation?
An independent, certified Mold Consultant performs post-clearance air quality and surface testing after our remediation work is complete. Only when results confirm that all contaminants have been removed is the project officially cleared.
- Do you offer financing options for customers without insurance?
Yes — we partner with Acorn Finance to offer flexible payment plans. You can pre-qualify online in minutes with no impact to your credit score.
Call Texas Restoration Group at (512) 215-8001 for 24/7 emergency service.