Video Answers from Carlos
Video FAQ Library
Watch Carlos Acevedo, owner of Best Option Restoration of Austin, answer the most common questions homeowners ask — straight from real interviews.
14 video answers
What areas does Texas Restoration Group serve?
Carlos explains that Best Option Restoration of Austin covers the greater Austin area, being the primary franchise serving Central Texas.
What certifications and licenses does your team hold?
Carlos explains that BOR Austin specializes in water remediation and fire restoration, holding certifications that qualify them for insurance-approved work.
Do you work with insurance companies?
Carlos advises homeowners to contact their insurance agent first — not the insurance company directly — because agents work for you and can guide the claims process.
What is the mold remediation process?
Carlos details the full mold remediation process, emphasizing the involvement of a third-party mold assessor to set a baseline and issue clearance after work is complete.
Why do you set up plastic containment barriers?
Carlos explains that containment barriers quarantine the affected area so mold spores cannot spread to other parts of the home during remediation.
How do I know the mold is actually gone after remediation?
Carlos emphasizes the importance of a professional mold inspection to set a baseline — visible mold is just the beginning, and post-remediation testing confirms clearance.
How do I know the mold is actually gone after remediation?
Carlos explains that after remediation, a Certificate of Mold Damage Restoration (CMDR) is issued by the independent consultant — the official document confirming clearance.
What causes mold to grow in my home?
Carlos explains how spray foam insulation, while energy-efficient, can trap moisture from roof leaks and create hidden mold growth behind walls.
What causes mold to grow in my home?
Carlos explains that mold thrives in dark, low-circulation, humid environments — often behind walls or under flooring where moisture collects undetected.
What does fire damage restoration involve?
Carlos explains that fire damage restoration involves removing soot — a carcinogenic byproduct of smoke — from all affected surfaces before any structural repair begins.
Can smoke and soot damage be cleaned?
Carlos explains that soot, a carcinogenic material from smoke, adheres to drywall and surfaces and requires specialized cleaning techniques — not just standard cleaning.
Should I file an insurance claim for storm damage?
Carlos recommends getting flood insurance even if you are not in a designated flood zone — water coming from outside the home is typically not covered by standard homeowners policies.
How does the insurance claims process work with your company?
Carlos highlights that restoration services are costly due to specialized equipment and labor, and explains why having the right insurance coverage is critical before damage occurs.
Will your team protect my home during the work?
Carlos explains that during remediation, containment barriers protect the rest of the home, and the team takes care to minimize disruption to your living space throughout the project.
Still have questions?
Our team is available 24/7 for emergencies. Call us directly or schedule a free estimate.